In this role you could be: dealing with bookings. When you work as a receptionist, your primary duties are to answer calls and perform administrative duties for an organization. Job Interviews > Job Descriptions > Hotel Receptionist. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. To carry out this task, you need to be well-versed in the workings of your office. At ZipRecruiter, our mission is to connect employers and job seekers with their next great opportunity. Our Receptionist’s duties include offering administrative support across the organization. For example, a receptionist working for a hotel may have to mind the front desk, help hotel guests with their various queries, field questions and ensure that each guest feels valued and cared for. Update guest information on the company’s computer system. Register guests and take payments. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. The hotel receptionist's role is vital, as they are essentially the face of the organization, being customer-facing and in charge of booking reservations. Search and apply for the latest Hotel receptionist jobs in Los Angeles, CA. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Hotel receptionist job description – conclusion. The hotel receptionist serves as the first point of contact for all guests at our organization. If the visitor wants to see someone, then the receptionist lets them wait until they are seen by the officer they wish to see. Typical Hotel Receptionist resume examples highlight problem--solving abilities, good verbal and written communication skills, computer literacy, and a … Decision Making Skills - able to gather all the necessary information to make a sound decision based on facts and available resources. Hotel receptionist is a fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in tourism and hospitality. Make sure to add requirements, benefits, and perks specific to the role and your company. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. The receptionist must be able to prioritize work assignments and be involved in a … Excellent written and verbal communication skills; A proactive approach to dealing with issues that may arise, Highly organized, able to multitask and prioritize and work under pressure. Main Job Duties and Responsibilities. This free Receptionist job description sample template can help you attract an innovative and experienced Receptionist to your company. Start your job search or post a job today and connect with us on
The duty includes checking in and out guests. The top 5 skills identified for success in the hotel receptionist position include: Communication Skills - able to listen, ask the right questions , understand what the guest is asking and provide the relevant information in a clear and confident manner. confirm relevant … Get transport for customers and r… In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. Full-time, temporary, and part-time jobs. You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest departures (also known as checkouts). The average salary for a Receptionist is $29,715 in Los Angeles, CA. Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed 5. Hotel Front Desk Clerks have the following responsibilities: Check in customers using computer programs and equipment and provide guests with directions to their room He or she has to perform the administration tasks as well. answer and direct incoming calls. How to find and apply for the right entry level jobs for you. Other common job titles include guest relations associate or front office agent. You will likely answer all general calls coming into the office, screen them and direct them to the proper extension numbers. Â© Copyright 2020 | Best-Job-Interview.com | All Rights Reserved. The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel … This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting. Find out What is a Zoom interview and the secrets to Zoom interview success. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. Declining a job interview is sometimes the right choice. Administer hotel guest payment policies. demonstrate in-depth knowledge of the hotel including room details and rates, hotel services and facilities, promotions and the local area. Hotel receptionists greet incoming guests and welcome them to the hotel. able to ensure accuracy in all operations. welcome and greet guests. Schedule clients and customers: Most receptionists are responsible for scheduling clients and customers to meet with personnel, or they'll schedule personnel for off-site duties, such as court appearances and meetings. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression. Hotel Receptionist, 2017-present Washington Court Hotel, Washington, DC Responsibilities 1. Search Hotel receptionist jobs in Los Angeles, CA with company ratings & salaries. "Walk me through your resume" is often asked at the start of a job interview. A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. Greet walk-in guests and guests with reservations when they arrive at the front desk. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Adaptability and flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. inform guests of hotel rates and services, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, maintain a neat and orderly front desk and reception area, guest/customer relations experience, preferably in a hospitality environment, strong working knowledge of relevant computer software including MS Office and booking and payment systems, effective verbal and written communication skills, ability to handle stress and stay calm under pressure, ability to respond appropriately to diverse customers and guests. - strong customer service orientation including the ability to understand and meet the customer's needs while developing good guest relations. What Are the Duties of a Reservationist?. Welcome, all guests to the hotel. completing procedures when guests arrive and leave. As a Receptionist, you will be the first point of contact for our company. make and confirm reservations for guests. Reservationists, or reservation agents, work for hotels, resorts, airlines, train and bus companies and booking services that handle all types of reservations. greet guests and efficiently complete the check in process including inputting and retrieving information from the computer, confirming guest details and selection of rooms. Hotel Receptionist: You are the face of the hotel so having a friendly and courteous manner is vital. How much does a Receptionist make in Los Angeles, CA? Greet hotel guests; answer any questions or concerns. Ultimately, you will help create a pleasant and memorable stay for our guests. Hotel Receptionist/Front of House Job Description GENERAL DESCRIPTION The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. 105 open jobs for Hotel receptionist in Los Angeles. This Receptionist sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. He or she has the duty to offer valuable information regarding accommodation and services. Help guests with their things including luggage and other valuables 6. We are looking for a Receptionist to be responsible for greeting clients and visitors to our office. Competitive salary. Assume responsibility for the security of room keys. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. Make sure to add salary, requirements, benefits, perks, and steps to apply for the specific role at your company. Jobs. Manage room reservations using a computerized reservations system 3. Find out how to turn down a job interview. It is the front desk receptionist who greets anyone who enters the building. Feel free to revise this job description to meet your specific job duties and job requirements. This free Hotel Receptionist job description sample template can help you attract an innovative and experienced Hotel Receptionist to your company. Maintain an orderly front desk. As you create your front desk receptionist job description, you need to make sure it is clear that a friendly attitude is an essential quality an applicant must have. Best Cities for Jobs 2020 NEW! Operate computer programs and multi-line phone systems. In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date. Your privacy is our priority. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. What does entry level mean for a job? Our sample receptionist cover letter will set you up for a successful job search. Corporate Receptionist Job Description. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Job email alerts. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. You will welcome guests and greet people who visit the business. Gaining office administration experience and maintaining a professional attitude can help you to land a job as a hotel receptionist. We make the hiring process one step easier by giving you a template to simply post to our site. Adapt this hotel receptionist job description to meet your own needs. able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Communicate guests’ requests and complaints to the appropriate department. Schedule special services, such as spa treatments, when guests enquire. Also known as a front desk receptionist. Welcome and greet guests with great courtesy 2. Verified employers. Duties include handling bookings, choosing rooms for guests & handing out keys, passing messages on to guests and completing certain procedures when guests check in and check out. Posted: (3 days ago) A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. Hotel Receptionist Duties and Responsibilities. choosing rooms and handing out keys. Receptionist Job Description Template. Related Topics: Employer, Templates, Job Description Sample Template. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Receptionists have a variety of clerical duties in addition to running errands and supporting those working in other positions throughout the company. These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. Attention to Detail - able to ensure accuracy in all operations. Job Title: Receptionist. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Hotel Receptionist Job Description Sample Template, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Front Desk Agent Job Description Sample Template, Hotel Manager Job Description Sample Template, Front Office Manager Job Description Sample Template, Greet hotel guests; answer any questions or concerns, Operate computer programs and multi-line phone systems, Maintain guest records and book reservations, Complete basic cashier and bookkeeping responsibilities, Contact necessary staff to solve problems when challenges arise, ensuring guest comfort, Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting, Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs. We make the hiring process one step easier by giving you a template to simply post to our site. Find out the best way to respond. Free, fast and easy way find a job of 1.192.000+ postings in Los Angeles, CA and other big cities in USA. Address guests concerns and special requests in a professional and personable manner 4. Maintain guest records and book reservations. inform guests of hotel rates and services. Hotel Receptionist Duties and Responsibilities. register and check guests in. Twitter, Facebook, and LinkedIn! If the visitor wants to visit a particular office or place in the business or organization, then the receptionist directs them there. We are seeking a friendly, organized hotel receptionist to join our growing team. Hotel Receptionist Job Description. On the ZipRecruiter blog, we use insider experience and data derived from our AI-driven jobs marketplace to provide advice and insights on topics such as the job search process, interviewing, and labor market trends. ensure proper room allocation. Refer guests to local services and venues. A comprehensive list of typical receptionist duties. Receptionists should also be … If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Check guests in and out of the hotel, make reservations and keep the front office in order. Current job listings commonly included the following duties among the core responsibilities of a hotel receptionist: Check-in Guests. The hotel receptionist job is often referred to as a front desk agent. Provide an outstanding guest experience. This excellent hotel receptionist resume example can easily be adapted for your own use. Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience. Zoom interviews are becoming increasingly popular. A receptionist is an important part of any business or company. Write a winning hotel receptionist resume. Answer guest queries and handle complaints. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone calls, greeting guests and accommodating them, billing, and solving any possible complaints. Customer Service Skills - strong customer service orientation including the ability to understand and meet the customer's needs while developing good guest relations. preparing bills and taking payments. Hotel Receptionist Job Description Work with your hiring managers to customize this job description according to your company’s vision for the position. Salaries estimates are based on 1,202 salaries submitted anonymously to Glassdoor by Receptionist employees in Los Angeles, CA. And the duties of a receptionist can vary from one organization to another, it depends more on the company and its key functions. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail.